Frequently Asked Questions

There is no minimum order value for our standard collections. However, bespoke and custom commissions carry a minimum investment of €3,500, reflecting the skilled artisanship and materials involved. Wholesale orders have a separate minimum; please contact our trade team for details.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and for orders over €10,000 we offer a flexible staged payment plan. All transactions are secured with TLS 256-bit encryption. Payment details are never stored on our servers.

Our primary currency is Euro (€). We also accept British Pounds (£), US Dollars ($), Swiss Francs (CHF), UAE Dirhams (AED), and Japanese Yen (¥). Prices are displayed in your selected currency at current exchange rates. Please note that your bank may apply a foreign transaction fee.

You may check out as a guest without creating an account. However, registering an account allows you to track your orders, save your wishlist, access exclusive pre-launch previews, manage your preferences, and enjoy a faster checkout experience on future purchases.

Standard delivery within Europe typically takes 5–10 business days. Express delivery (2–3 business days) is available for most European destinations at an additional charge. For large furniture pieces, our white glove delivery service operates on an arranged schedule, typically within 2–3 weeks.

International delivery (outside Europe) typically takes 10–18 business days, depending on destination. Shipments to North America, the Middle East, and Asia may be subject to customs clearance, which can add 2–5 additional days. We will notify you of any delays and provide tracking throughout.

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to our courier's tracking portal. For white glove deliveries, our logistics team will contact you directly to coordinate a delivery window that suits your schedule.

Our white glove delivery service provides the highest level of care for your purchases. It includes room-of-choice delivery, careful unpacking, assembly where required, placement in your home, and removal of all packaging materials. This service is complimentary for orders over €5,000 and available at an additional charge for smaller orders.

All large furniture is packed in bespoke protective crating, handled by specialist fine art logistics partners. Each piece is fully insured for its retail value during transit. Our team will contact you to schedule a suitable delivery time and discuss any access requirements for your home.

We offer a 30-day return policy on all standard collection items, provided they are in original, unused condition with all packaging and certificates of authenticity intact. To initiate a return, please contact our client services team who will arrange collection at a time convenient for you.

Bespoke and custom orders are final sale and cannot be returned or exchanged, as they are created specifically for you. We take great care to ensure your complete satisfaction before production commences, including detailed design consultations and material approvals. Any concerns during the consultation phase will be addressed prior to crafting.

Items must be returned in their original, unused condition, free from signs of wear, damage, or alteration. All original packaging, certificates, care cards, and accessories must be included. Items that show evidence of use or have been altered in any way cannot be accepted for return.

Yes. Every piece from the Azure Moon Veil collection is accompanied by a numbered certificate of authenticity, signed by the artisan responsible for its creation. This certificate details the materials used, date of completion, and the artisan's provenance, making each piece truly one of a kind.

We source only the finest materials: Carrara and Calacatta marble from Italy, solid oak and walnut from sustainable French forests, hand-blown Murano glass, pure Sèvres porcelain, and silk from Lyon's historic weaving houses. All metals used are solid brass or bronze—never plated—ensuring lasting quality.

The majority of our collection is crafted in France, working with artisanal ateliers in Paris, Lyon, and Provence. Specific pieces draw on centuries-old Italian craftsmanship (marble and Murano glass) and Flemish weaving traditions. Each product page specifies the country of origin and the artisan workshop responsible.

Yes, several times a year we release limited edition collections in collaboration with renowned artists and designers. These editions are numbered and strictly limited—typically between 12 and 50 pieces worldwide. Members of our mailing list receive advance notice and first access to these exclusive releases.

Our bespoke service offers complete customisation: choice of dimensions, materials (from our curated library of 200+ options), finishes, upholstery fabrics and leathers, hardware, and unique design details. We can also create entirely original pieces from concept, working with you from initial sketch to final installation.

Lead times vary by complexity. Smaller decorative pieces typically require 6–10 weeks. Upholstered furniture and made-to-order lighting takes 10–16 weeks. Large furniture commissions and original artworks can require 16–26 weeks. We always provide a precise timeline before you confirm your order and will keep you updated throughout production.

Bespoke pricing is determined by the materials selected, complexity of craftsmanship, scale of the piece, and lead time. Following your consultation, we will provide a detailed proposal with a fixed price. A 50% deposit is required to commence production, with the balance due upon completion and before delivery.

The process begins with a complimentary discovery consultation, either at our Paris atelier or via video call. Our design team will discuss your vision, review mood boards and spatial requirements, and present material samples. We then prepare a detailed proposal within one week. Once approved, production commences and regular progress updates are provided.

Marble should be cleaned with a soft, damp cloth using pH-neutral soap. Avoid acidic or abrasive cleaners, as these can etch the surface. Wipe up spills—particularly wine, coffee, and citrus—immediately. We recommend sealing marble surfaces annually with a food-safe stone sealant to maintain their lustre and protect against staining.

Silk cushions and textiles should be kept away from direct sunlight to prevent fading. For light cleaning, use a dry brush or low-suction vacuum with a soft attachment. Spot clean with a specialist silk detergent diluted in cool water—never rub, always blot. Professional dry cleaning is recommended for more thorough care, at least once per year.

Dust regularly with a soft, dry cloth in the direction of the grain. For a deeper clean, use a slightly damp cloth followed immediately by a dry one. Apply a high-quality beeswax or furniture oil every 6–12 months to nourish the wood and maintain its natural warmth. Avoid placing near direct heat sources or in high humidity environments.

Hand wash crystal pieces individually in warm water with a small amount of mild washing-up liquid. Rinse thoroughly with clean water and dry immediately with a lint-free cloth to prevent water marks. Never place crystal in a dishwasher, as high temperatures and detergents will permanently damage the surface. For ornamental pieces, a dry microfibre cloth is sufficient for routine dusting.